Privacy Policy | Star Car Wash

This privacy policy outlines how Star Car Wash Cafe Holdings Pty Ltd (ACN 103 237 958) and its associated entities (Star Car Wash) collect and handle your personal information. In this privacy policy “we”, “our” and “us” is a reference to Star Car Wash.

For the purposes of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This privacy policy explains how we will treat your personal information that you provide to us in any way. We review our privacy policy regularly to ensure it is up to date, so we encourage you to review it from time to time via the link on our website at starcarwash.com.au (Website).

We take our obligations under the Privacy Act 1988 (Act) and the Australian Privacy Principles (APPs) very seriously and have implemented practices, procedures and systems to ensure we comply with those laws. We are committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way.

Why we collect your personal information
We collect and use your personal information for the purpose of carrying out our business of providing car wash and detailing services. This also includes sending you information about our goods and services, newsletters and updates, offers and communicating changes to our goods, services or terms and conditions.
The personal information we collect about you
In the process of conducting our business, we collect a range of personal information about our current and prospective clients, suppliers, agents, service providers and other business associates. The type of personal information that we may collect about you includes:
1. identity and contact information: first name, last name, date of birth, address, telephone numbers, e-mail address;
2. CCTV, images and video recordings: when onsite at one of our locations;
3. vehicle details;
4. profile information: historical use of our services, service preferences;
5. usage information: use of the Website including, but not limited to, traffic data such as page views, device type, browser and geographic location; and
6. marketing and communications information: preferences to receive marketing from us and third parties and communication preferences.
How we will use your personal information
We will only use your personal information as permitted by the Act and APPs. Most commonly we will use your personal information to:
1. deliver our goods and services to you;
2. monitor and oversee the provision of our services to you;
3. monitor trends so we can continue to develop and improve our products, services and the Website;
4. manage our relationship with you including notifying you of changes to any of our goods and services or offerings;
5. enable you to participate in a survey;
6. administer and protect our business and the Website including troubleshooting, data analysis and system testing;
7. deliver content and advertisements to you;
8. provide recommendations to you about goods and services which may interest you; and
9. measure and analyse the effectiveness of the advertising we serve you.
1. Deidentified information
  We may also use the information we collect about you by making it anonymous (deidentified) and then creating statistical or demographic data. For example, we may use deidentified usage data to calculate the percentage of users accessing a specific page of our Website.
Circumstances where we collect your personal information and you may not be aware
We use cookies, pixel-tags and other tracking technologies. Cookies are small files that are transferred to your computer or device and enable us to recognise your browser, the device you’re using, pages visited, session duration, geographic location and also remember certain information including your preferences to make your experience with the Website more convenient and effortless. The information collected is used for the purpose of compiling statistical reports enabling us to analyse your use of the Website. If you don’t want information collected through cookies you can configure your computer or device so that it disables or rejects them.
Collection of your personal information from third party sources
Our preference is to collect your personal information directly from you as this is the best way to ensure its accuracy. We may also collect your personal information from third parties and public sources such as Google and social media providers. We do not warrant that these third party sources have the same level of privacy protection as us, and you should review their privacy policies to ensure compliance with the Act.

When a gift voucher is purchased for you, we will also collect your personal information from the purchaser of the voucher.
Sensitive Information
We do not currently collect sensitive information and will not do so in the future without first obtaining your written consent.
Direct Marketing
We use your personal information to send you marketing materials and information about our goods, services and offers. Where we send you direct marketing by email or SMS, we will comply with the requirements of the Spam Act 2003 (Cth). This includes:
1. only sending electronic messages where you have consented (or we are otherwise permitted by law);
2. ensuring our messages clearly identify us as the sender; and
3. including a functional unsubscribe option in each message.
If you change your mind in the future, you may withdraw your consent to receive direct marketing by using the unsubscribe or opt-out option provided in the marketing communication or by emailing us at customercare@starcarwash.com.au.
Consequences of you not providing your personal information
Wherever it is lawful and practical, you have the option of using a pseudonym or not identifying yourself when dealing with us. However, by not providing your personal information to us you acknowledge that it may affect our ability to provide our full range of goods and services to you.
Who we are likely to disclose your personal information to
We may disclose your personal information to other service providers to assist us to provide our goods and services to you. These service providers may include:
1. internal entities such as other companies within our group;
2. website analytics providers;
3. email and text message distribution providers;
4. third party delivery services (e.g. Australia Post, courier companies, outsourced delivery drivers);
5. advertising agencies;
6. IT and system administration services and support providers;
7. payment processing providers;
8. credit reporting agencies;
9. market research providers;
10. website hosting providers;
11. vendor and customer interface providers;
12. CRM software providers;
13. cyber security system providers; and
14. any other agents we engage to provide services to you.
Disclosure to overseas entities
We will always endeavour to store your information on an Australian server. However, in circumstances where this is not possible, we may disclose your personal information to an overseas entity. Where we disclose your personal information outside of Australia, we will take reasonable steps to ensure that your personal information is treated securely in accordance with our privacy policy and laws equivalent or similar to the Act.
Security
We will take reasonable steps to ensure that personal information held by us is stored in a manner that reasonably protects it from misuse, interference, loss, unauthorised access, modification or disclosure. When your personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.
1. Technical and organisational measures
  
  As part of our commitment to protecting your personal information under the Act and APPs, we implement appropriate technical and organisational measures to ensure the security of personal information we hold.
  
  Our technical measures taken by us to protect your personal information include, but are not limited to:
  - network security controls including firewalls and intrusion detection systems;
  - access controls and authentication systems;
  - backup and recovery systems with secure storage; and
  - data loss prevention controls.
  Our organisational measures taken by us to protect your personal information include, but are not limited to:
  - privacy and security policies, procedures and standards;
  - incident response and data breach management procedures;
  - privacy by design and privacy by default approaches.
  Our technical and organisational measures are designed to ensure the ongoing confidentiality, integrity, availability, and resilience of our information systems and services.
Accessing and updating your personal information
You may request to access or update the personal information we hold about you by contacting us at customercare@starcarwash.com.au. We will endeavour to respond to your request within 30 days of receipt. Your request will need to include enough information for us to identify you (e.g. full name, address, telephone numbers, email address). We will provide you with a copy of your personal information that we hold unless:
1. we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
2. giving access would have an unreasonable impact on the privacy of another individual;
3. your request for access is frivolous or vexatious;
4. the information relates to legal proceedings, may prejudice negotiations, investigations or other enforcement related activities; or
5. giving access is unlawful.
Making a complaint about our handling of your personal information
If you have a concern or complaint relating to our handling of your personal information or any breaches of the APPs, please notify us at customercare@starcarwash.com.au by outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt. If the complaint is unresolved, you are not satisfied with the outcome of the complaint or the way in which we have handled your complaint, you may contact the Office of the Australian Information Commissioner.

This privacy policy was last updated March 2026.