Company Profile
across Australia
hand wash
Australian car owners
last year
Star Car Wash is Australia’s leading professional hand wash & detailing provider. For over 19 years Star has remained a family owned, private company that operates within an atmosphere of determination and innovation. Star prides itself on offering an unrivalled service and is determined that every customer enjoys that new car feeling.
Star Car Wash aims to make cleaning your car an affordable and convenient experience whether at one of our cafe sites or at our conveniently located shopping centre car park facilities. All our locations live up to the same Star Car Wash quality.
History
Star Car Wash launched in 2003 with its first site at Mascot, NSW and the first car ever washed was a midnight-blue Mercedes! With a steely determination to offer Australia’s highest quality professional hand wash the business grew and in 2005 we expanded to our second site at Gladesville, NSW. 19 years later, the relentless focus on quality and customer service now sees the Star Car Wash brand offered at over 150 locations throughout Australia and in 2019 we helped clean over 1.1 million cars. Car cleaning is in our blood and we look forward to giving you that new car feeling.
Our Team
Star Car Wash’s commitment to excellence has attracted the best people from all over the car wash industry. The entire senior leadership team have owned and operated car wash sites and are committed to continually fine tuning the car wash process to deliver a better customer experience.
A passion for car detailing runs in the blood.
FAQs
We advise removing as much “clutter” as possible from the boot, seats, side pockets & console area, and any valuables. Any rubbish left on the floor of the vehicle will be disposed of. Please take some time when you drop your car off to indicate any damaged areas of the vehicle and any areas you wish to pay particular attention to ensure you are satisfied.
Please ensure you check your car before you leave. If any area of the vehicle has been missed, please highlight this to the onsite manager and it will be rectified on the spot. Alternatively, please contact our Customer Service team on 02 9700 7420 or customercare@starcarwash.com.au.
Hand Car Washing is a labour-based process which relies on time & labour to clean the cars. Pricing is therefore based on these components to clean a car. Cars with excessive soilage (whether interior or exterior) require additional time to clean and as such may be subject to a soilage surcharge. The onsite manager should always discuss and agree any additional charges before the wash commences, as such it is your decision whether to accept the surcharge and for the wash to proceed.
Star Car Wash is a labour-based business, as such pricing is dependent on the time it takes to clean vehicles. Larger vehicles take longer to clean which is why the cost is higher.
Examples of X-Large vehicles include (but are not limited to): Hyundai Palisade, Toyota Land Cruiser, Mitsubishi Pajero, KIA Sorento, BMW X7, Mercedes Van, Mercedes GLS, Land Rover Discovery, Mazda CX-9, Skoda Kodiaq, Volvo XC90, Ford Raptor, RAM 1500, GMC Yukon etc.
You can find the contact details for each of our sites on their location page on our website. If you do not have a successful resolution, contact our Customer Service team through either:
■ Phone – 02 9700 7420
■ Email – customercare@starcarwash.com.au
Careers
Want to be part of a passionate and driven team? There’s a place for you at Australia’s leading car wash network.
Here at Star Car Wash we wash over 1.1 million cars every year! And we wouldn’t be able to do it without our amazing team members – they are the most important part of our business so we look for only the best.
There are no open positions at this time, please check again in the future.
Franchising
For franchising opportunities please fill in your details below and we will register your interest.
Are you meticulous in your attention to detail? Do you take pride in delivering the very best in customer service? If so, you already have the most important attributes to grow a highly successful Star Car Wash business!
Star Car Wash is Australia’s largest car wash provider and offers industry leading training and support. The business is simple to run, past experience is not necessary and neither are specific qualifications.
If delivering the very best in customer service is important to you, and you want the confidence and security that comes with joining the industry’s leading provider, complete the form below and we’ll be in touch.
Industry Leader
Quality Results & Advanced Operations
Established Business Model
Customer-focused Innovation
Current Franchise Opportunities
