On-Site Inspection Report

A. PRESENTATION OF SITE ⌃

No	Item	N/A	0	1	2	3
1	Office, POS counter, customer waiting areas all clean, neat, tidy and well presented
2	Presentation of all staff including neatness of dress, grooming and subtle body odour management (clean shirts, changed regularly in humid conditions, deodorant etc)
3	All relevant marketing material, signage and A2 clip frames neatly displayed and up to date (including all relevant, necessary corflutes and seasonal posters etc)
4	Does site display Business Cards, Gift Cards and Price lists
5	Is the storeroom, chemical storage area clean, tidy and well maintained

B. STAFF ⌃

No	Item	N/A	0	1	2	3
1	Are all staff wearing correct Star Car Wash branded uniform and correct footwear
2	Is spare uniform available for hot, humid days, where change of uniform is required
3	Is deodorant present in either storeroom or on the detailing cart ready for use
4	Are staff making a concerted effort to conform to site presentation and safety standards

C. DOCUMENTATION (Ensure all documentation kept onsite including:-) ⌃

No	Item	N/A	0	1	2	3
1	Workers Compensation Certificate
2	Employee Assistance Forms
3	Employee Inductions Forms
4	Monthly Toolbox Talks
5	Maintenance Register (repairs on all equipment)
6	Site Incident Register
7	Drivers Licence Register (ensuring only licensed employees drive vehicles below 8Km/h)
8	Star Operation Manual

D. CUSTOMER ENGAGEMENT ⌃

No	Item	N/A	0	1	2	3
1	Are staff members actively looking to engage with customers driving past
2	Customers Greeted Politely and all Details correctly entered into the POS / handheld with SMS sent on completion (as per website timing schedule)
3	Are customers walked to their vehicles especially after detail wash service
4	Are customers thanked for washing with Star and asked to check their vehicles prior to leaving site
5	Have seats been returned to a "neutral position" after wash and vehicles quality checked
6	Overall impression of customer engagement and motivation of staff and manager

E. USE OF TECHNOLOGY ⌃

No	Item	N/A	0	1	2	3
1	CCTV working, logged on with correct date and time displayed
2	POS, iPads and handhelds in good working order
3	Correctly functioning landline, VoIP or mobile for customer connectivity
4	One company approved fully functional eftpos machine (no secondary machines)
5	No evidence of "Pay ID" being used or advertised to avoid surcharge
6	Is there a link or folder on POS referencing digital copies of MSDS sheets
7	All customer details entered into system correctly and accurately

F. EQUIPMENT ⌃

No	Item	N/A	0	1	2	3
1	HP machines, guns, hoses and vacuums are all in good working order
2	Vacuum bags have been cleaned regularly and free from thick build-up of dust
3	Site has sufficient stock of soft goods including Chamois / Micro Fibres / Triggers / Spray Bottles / Clay Bars and other consumables etc
4	Does site maintain equipment on regular basis and record in maintenance register
5	Is Compressor well maintained and drained as per manufacturers requirements

G. CHEMICAL USE AND CONTROL ⌃

No	Item	N/A	0	1	2	3
1	Chemical drums, 20L and 5L Containers as well as soft goods neatly stored and packed
2	All chemical bottles clearly marked with approved labelling
3	All drip buckets / spill pallets in place
4	Chemical Caps and Lids secured on all containers
5	Quantity of flammable chemicals such as thinners kept to a minimum (max of 40L Thinners per site)
6	Ensure separation of flammable and non-flammable chemicals, maintaining a minimum 3 metre safety zone between Flammable chemicals and electrical source (if possible)

H. SITE SAFETY ⌃

No	Item	N/A	0	1	2	3
1	Site Safety Audits completed every quarter as per Star Car Wash guidelines
2	PPE including gloves, aprons, masks and safety goggles and correct footwear
3	Ensure the site has Slip & Fall prevention signage placed in strategic places
4	Spill Kit, First Aid Kit and in date Fire Extinguishers
5	Spill Buckets / Spill Pallets (if provided)
6	Test and Tag up to date as per compliance guidelines
7	Ensure Compressor SWMS is affixed to wall above or close to compressor

I. CHEMICAL SAFETY DATA DOCUMENTS ⌃

No	Item	N/A	0	1	2	3
1	Ensure all Site Safety Documentation is present (both hard and soft copies) and Operator knows where to find them
2	Ensure site has a compulsory and continually updated copy of Hazardous Chemical Register kept on site at all times
3	Does site have all MSDS sheets for chemicals used on site: All Present and All Up to Date
4	Does Operator and Staff know where to find MSDS sheets on POS - Test Them